Terms and Conditions

Last updated: October 31, 2026

Welcome to Airport Transfer USA (“we,” “our,” “us”). These Terms and Conditions govern your use of airporttransferusa.com (the “Site”) and any transfer you book through it. The Site is operated by Londonos Ltd, a company registered in England and Wales (Company No. 12665318), trading as Airport Transfer USA, with its registered office at 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

By using the Site or making a booking, you agree to these Terms. If you do not agree, please do not use the Site.

1. Our service

We arrange pre-booked private airport transfers in the United States. Rides are operated by independent, licensed and insured local car service companies (“Operators”) that we work with. We take your booking and payment, pass your trip details to the Operator, and remain your point of contact before, during and after the ride.

2. Bookings and prices

The price shown when you book is a fixed price for the route, vehicle and date you selected. It is quoted and charged in US dollars and includes tolls and airport fees unless your confirmation says otherwise.
Your booking is confirmed when you receive a confirmation e-mail with your booking reference.
Please make sure your pickup address, date, time, number of passengers, luggage and flight number are correct. Changes to these details can change the price.
Each vehicle has a maximum number of passengers and bags, shown when you book. The driver may refuse to carry more passengers or luggage than the vehicle allows.
Whether gratuity is included is stated in your confirmation.

3. Payment

Payments are processed securely by Stripe. When you book, the fare is authorized (held) on your card and charged 24 hours before your pickup, or straight away if you book less than 24 hours ahead. We never see or store your full card number. Charges appear on your statement under the name of Londonos Ltd or Airport Transfer USA. Full details are in our Refund & Cancellation Policy.

4. Pickup, waiting time and flight delays

For airport pickups we track your flight and adjust the pickup to your actual landing time at no extra charge, provided you gave us the correct flight number.
Waiting time included after landing is stated in your confirmation. Your confirmation also gives the meeting point for your terminal.
Please keep your phone switched on and contact us or your driver if you are delayed after landing (for example at immigration or baggage claim).
If you cannot be found at the meeting point within the included waiting time and we cannot reach you, the booking may be treated as a no-show and the full fare is charged.

5. Cancellations and changes

You can cancel free of charge more than 24 hours before your scheduled pickup time, measured in local time at the pickup location. Cancellations within 24 hours of pickup and no-shows are charged in full. See our Refund & Cancellation Policy for details.

6. Your responsibilities

Passengers must follow the driver’s reasonable safety instructions and applicable law, including seat belt laws.
Children must travel in an appropriate child seat where the law requires one. Please request child seats when booking.
Smoking, vaping and illegal substances are not permitted in vehicles. Cleaning or damage costs caused by passengers may be charged.
The driver may refuse to carry a passenger who is abusive, intoxicated to the point of being a safety risk, or carrying prohibited items.

7. Accessibility

If you need a wheelchair-accessible vehicle or other assistance, please tell us before booking. We will do our best to arrange a suitable vehicle, subject to local availability.

8. Liability

The Operator is responsible for the safe operation of the vehicle and holds the licenses and insurance required in its state. We are not responsible for delays or missed connections caused by circumstances outside our or the Operator’s reasonable control, such as traffic, weather, road closures or security incidents. To the fullest extent permitted by law, our total liability for any booking is limited to the price paid for that booking. Nothing in these Terms limits liability that cannot be limited by law, or any rights you have under the consumer protection laws of your state.

9. Use of the Site

You agree to use the Site only for lawful purposes and not to interfere with its operation, for example by introducing malicious code or making automated bookings. All content on the Site, including text, graphics, logos and images, belongs to Londonos Ltd or its licensors and may not be copied without permission.

10. Third-party links

The Site may link to third-party websites, such as airport or airline sites. We are not responsible for their content or privacy practices.

11. Privacy

How we handle your personal information is explained in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The version in force when you make a booking applies to that booking. The latest version is always on this page with its “Last updated” date.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you are a consumer in the United States, you also keep the protection of any mandatory consumer laws of your state of residence, and you may bring a claim in the courts of your state. Before starting any claim, please contact us so we can try to resolve the issue.

14. Contact us

Airport Transfer USA (Londonos Ltd)
Registered office: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Use the request form on our home page.