Refund & Cancellation Policy
Last updated: October 31, 2026
This policy explains how payment, cancellations and refunds work for transfers booked on airporttransferusa.com, operated by Londonos Ltd trading as Airport Transfer USA. By completing a booking, you agree to this policy.
1. How payment works
When you book online, the fare is authorized (held) on your card; it is not charged yet. The amount is charged 24 hours before your scheduled pickup, or earlier if our team confirms the booking manually. For bookings made less than 24 hours before pickup, the fare is charged straight away.
To make the later charge possible, your card is stored securely by our payment provider, Stripe. We never see or store your full card number. All prices are in US dollars.
2. Cancellations by you
- Cancel more than 24 hours before the scheduled pickup time: free of charge. The hold on your card is released, so nothing is charged; your bank may take a few days to remove the hold from your statement.
- Cancel 24 hours or less before the scheduled pickup time: non-refundable; the full fare is charged.
- No-shows and missed pickups are not refunded.
- For a round trip, each ride follows its own 24-hour rule: you can cancel the return ride free of charge up to 24 hours before its pickup, even after the outbound ride has taken place.
The 24 hours are counted in local time at the pickup location. You can cancel online at any time from My Bookings with your booking reference and e-mail address.
Example: if your pickup at JFK is at 10:00 AM Eastern Time on Friday, you can cancel free of charge until 10:00 AM Eastern Time on Thursday. Your card is charged at that time; cancellations after it are non-refundable.
3. Cancellations by us
In rare cases we or the Operator may need to cancel a confirmed booking because of circumstances such as severe weather, a vehicle breakdown or safety concerns. You will then be offered a full refund or a new pickup time at no extra cost. We will let you know as early as possible.
4. Refunds
If you cancel before your card has been charged, there is nothing to refund; the hold is simply released. Refunds of fares already charged go back to the card used for the booking and are normally processed within 5 to 10 business days. Your bank may take additional time to show the funds.
If you have not received a refund after 10 business days, please contact us with your booking reference.
5. Changes to your booking
To change the date, time or pickup address, please contact us at least 48 hours before pickup. We will do our best to accommodate your request, subject to availability. Fare differences may apply.
6. When refunds are not given
- Cancellations made 24 hours or less before the scheduled pickup
- Not being at the pickup point within the included waiting time
- Incorrect booking details, such as the wrong flight number or pickup address
- Delays caused by circumstances outside our control, such as traffic, road closures or weather
7. Disputes
If something went wrong with your ride, please contact us first. We will look into it and respond quickly. You also keep any rights you have under the consumer protection laws of your state.
8. Contact us
Airport Transfer USA (Londonos Ltd)
Registered office: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Use the request form on our home page.