Frequently Asked Questions
Answers to the questions travelers ask most about booking an airport transfer with us.
Frequently Asked Questions
How does pricing work?
Enter your pickup and destination on the home page and you see a fixed price for each vehicle straight away. It is in US dollars and includes tolls and the airport fee. The price you book is the price you pay; it does not change with traffic or demand.
What if my flight is delayed?
Add your flight number when you book. Your driver tracks the flight and adjusts the pickup to your actual landing time, at no extra charge.
Where will I meet my driver?
Every airport has its own pickup rules. Your confirmation gives the meeting point for your terminal, and you receive your driver’s name and phone number before you land.
When is my card charged?
The fare is authorized (held) on your card when you book and charged 24 hours before your pickup. If you book less than 24 hours ahead, it is charged straight away. Payments are processed securely by Stripe.
Can I cancel?
Yes. Cancel free of charge up to 24 hours before your pickup time, counted in local time at the pickup location. Cancellations within 24 hours and no-shows are charged in full. See our Refund & Cancellation Policy.
Is gratuity included?
Your booking confirmation states clearly whether gratuity is included, so there are no surprises at the end of the ride. Our guide to tipping your airport driver explains the usual practice.
Which vehicles can I book?
A Sedan for up to 3 passengers and 3 bags, a Minivan for up to 6 passengers and 6 bags, and a Sprinter Van for groups of up to 14. See our fleet.
Do you provide child seats?
Yes, on request. Tell us the number and ages of the children in the notes when you book so the right seats are fitted.
Which airports do you cover?
Twenty major US airports in sixteen cities, including JFK, LaGuardia, Newark, LAX, SFO, Miami, Orlando and O’Hare. See all airports we serve.
Can I book a ride to the airport?
Yes. Enter your home or hotel as the pickup and the airport as the destination. Choose a pickup time that leaves plenty of time for check-in and security.
Who operates the rides?
Rides are operated by licensed and insured local car service companies we work with. We take your booking and payment and stay your point of contact before, during and after the ride.
How do I change my booking?
Contact us at least 48 hours before pickup with your booking reference. We do our best to accommodate changes, subject to availability; a new route or vehicle can change the price.